Damaged Bedding: 

If any of the items you purchase from JaxMattress.com are damaged, defective or incomplete at the time you receive it, JaxMattress.com will fix it. In the unlikely event that damage occurs to your product or property during delivery, it must be noted at the time of delivery.  We are unable to process any non warranty claims after the time frame.  

Sleep Adjustment Period:
Please allow 30 nights for your body to adjust to your new mattress. It may take a few weeks for the body to become completely comfortable with the support of your new mattress. 

Sleep Products:
Jaxmattress.com provides only factory sealed, brand new mattresses when you order from us. I do not sell used or refurbished bedding.

Due to the personal nature and sanitary issues of sleep products Jax Mattress does not make any refunds or exchanges on mattresses, foundations, pillows, electric adjustable beds, and custom foam orders.
 

Warranties:
Your new purchase comes with a manufacturer's Full or Limited warranty; any defects must fall within the time frame and guidelines of the manufacturer's warranty.  Jax Mattress will assist all customers in exercising the manufactuer's limited warranty. A copy of the sales receipt is required for all warranties. The additional cost of inspection and delivery are not provided by the manufacturers. Jax Mattress has a local delivery cost is $39.  If the subject mattress is dirty or shows signs of being cleaned any factory warranty is then voided.  The manufacturers will not process any warranty claims if the mattress is dirty or has stains. 

Floor models and As Is:
There are no guarantees or refunds on "floor models", "display models" or "as is" merchandise.  All sales are final.   

Special Orders:
All special orders require a 50% non-refundable deposit. There are no cancellations or refunds on any special orders. Special orders include any custom sized mattresses included: Twin XL, Full XL, California King and any invoice marked special order.  

Refunds:
All refunds require an original receipt returned to the store. In the rare instance that a product is returned to Jax Mattress for any other reason than a warranty claim, a mandatory return fee of 30% of original invoices sale price and all transportation costs will be charged to the customer.  

Deposits:
No refunds of deposits after 14 days.

North Florida Imports, LLC/ www.JaxMattress.Com  does not issue or offer any additional warranties or guarantees other than what the manufacturer offers as described on your warranty card. 

BECAUSE I ONLY SELL BRAND NEW BEDS AT A ROCK BOTTOM PRICE I DON'T ACCEPT BEDS BACK AFTER THEY HAVE BEEN USED.  THERE ARE PLENTY OF STORES IN JACKSONVILLE SELLING USED AND RECONDITIONED BEDS AT SIMILAR PRICES AS MY NEW BEDS.   

If you have a true warranty problem with a bed I will do my best to help you document your claim to the manufacturer to get it resolved.  In the five years I have been in business I have only had a few warranty issues and those were promptly resolved by the factory.

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If your concerns are body impressions, place a straight edge (like a yardstick or broom handle or string) across the area. Using a ruler, measure the depth of the depressed area, without applying any pressure, and then photograph the measurements. Please be sure to measure in the middle of the quilted area, not the stitching.​
Measure body impressions-  

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How to calculate the depth of the body impression like an inspector.​

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If you have a problem or concern about your mattress and believe you have a warranty claim, please verify the following to make sure your mattress still qualifies for the warranty.​

1.  Mattress must remain clean. - No stains, scuffs, rips, or burns.  Keeping your mattress protected by a mattress cover is the best way to guarantee that your warranty remains valid.​  IF YOUR MATTRESS HAS ANY MARKS THE MANUFACTURER WILL NOT PROCESS ANY WARRANTY CLAIM. This is true of ALL Mattress companies if you read the fine print of your warranty card or call the factory directly and ask them if they will process  a warranty claim on a stained or damaged bed.
2.  On Queen and King sets make sure you have the mattress set on a frame with a center support or a solid flat surface.  On Queen and King size sets the most common cause of body impressions is a lack of a center support on the frame.​
3.   Please have your invoice or proof of purchase on your bed.  If you do not have it please contact me and I may be able to give you a copy of it.​

If your mattress is clean and you have a problem with a Restonic brand please click the link  http://restonic.com/cservice.php   and proceed to contact the closest Restonic factory from your physical location.   The Miami, FL Restonic franchise factory is no longer open.  For Florida and Georgia Residents please contact the North Carolina Factory.​
Restonic Fayetteville,NC​
PO Box 75136, Charlotte, NC 28275-0136​
3154 Camden Road​
Fayetteville, NC 28306-3260​
Phone: 910.425.0131​
Toll-free: 800.763.7378​
Fax: 910.425.1602  ​

If you have an warranty concern on any Golden Mattress Inc. please contact Jaxmattress.com first. 904-477-4641 Or if you want to contact the manufacturers then their information is posted below.​

    GOLDEN MATTRESS INC.    www.goldenmattressinc.com​
Atlanta:​
Golden Mattress​
1828 Meca Way​
Atlanta, GA 30093

(770) 717-2899--------------------------------------

    http://www.ibcgroup.com/​   NO LONGER IN BUSINESS CLOSED FEB. 2012 

International Bedding Group / American Pedic Beds / Europa Series​
2001 Directors Row​
Orlando, FL 32809-6231​
(407) 851-8169​
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Dos and Don'ts To Preserve Warranty Rights

DO:​
Do follow the care instructions for two-sided products requiring flipping and rotating. This will help equalize compression of the upholstery.​
Do use a new firm, supportive foundation. An older, worn foundation may cause the mattress to appear to have impressions when the issue may be due to a non-supportive foundation.​
Do use a proper frame. Use a bed frame that supports head, foot and sides with rigid center support. For any frame that does not have a metal center support, there must be at least 5 hardwood slats (1" x 4" slats). Failure to provide proper support can damage the mattress or foundation and invalidate the warranty.​
Do use a quilted mattress pad on the mattress at all times to avoid stains. Soiling can negate the warranty.​
Do properly wrap your mattress and position it on its side when moving it.

DON'T:​
Don't remove the white cloth law labels or the mattress trade labels. These labels serve as a means of identification to establish warranty rights.​
Don't bend, fold, stand or jump on product.​
Don't use dry cleaning fluid on the mattress or any liquid cleaning fluids; it can/will damage the upholstery.​
Don't smoke in bed or place product near open flame (such as candles, etc.).​
Don't use the mattress handles for lifting or pulling the full weight of the mattress. The handles are only for shifting and adjusting the mattress once it is properly in place.